Returns, Replacements, & Refunds

At Seven Flowers, LLC, we take pride in providing quality arrangements and exceptional customer service. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please follow the guidelines below for assistance.

FRESH FLOWERS ARE NOT RETURNABLE.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Seven Flowers directly. In most cases, we will gladly replace the arrangement. To request a replacement, Seven Flowers must be contacted within 24 hours of the delivery. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all the information provided on this website relating to refunds and/or replacements.

Cancellations must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

Seven Flowers, LLC is not responsible for:

• Orders delivered to incorrect addresses supplied by the sender.

• Decreased flower quality and freshness due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

• Orders, which have quality problems where delivery is delayed due to the sender requiring a signature upon delivery.

• Orders where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Refunds and Replacements (if applicable)

Refunds

To request a refund, please email the following information to support@sevenflowersllc.com.

• Proof of purchase (ex. Order confirmation number)

• Photos of package and flower bouquet

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sevenflowersllc.com.

Replacements

To request an exchange, please email the following information to support@sevenflowersllc.com.

• Proof of purchase (ex. Order confirmation number)

• Photos of package and flower bouquet

If you are approved, your replacement will be processed and shipped to the address provided on the original order.

WE ONLY PROVIDE ONE-TIME REPLACEMENTS FOR EACH ORDER.

Shipping, Delivery, & Pickup Policies

Seven Flowers, LLC ships to South Carolina, Georgia, Florida and North Carolina from our shop location in Santee, SC.  ​